1. One-time projects
One-time project fees reserve production time and cover planning, design, setup, and implementation. A one-time fee may be canceled for a full refund before FurnishSync begins work. Once work begins, payments are non-refundable, except where required by law or where FurnishSync agrees otherwise in writing.
If FurnishSync cancels a project without cause before completing the agreed work, we will provide a reasonable partial refund for prepaid work not performed. Completed work and non-refundable third-party costs will be deducted.
2. Monthly catalog and maintenance plans
Monthly plans are billed in advance and automatically renew each month until canceled. You may cancel by emailing support@furnishsync.com or calling (877) 906-8744 before your next renewal date. Cancellation takes effect at the end of the current paid billing period, and service continues through that date.
Monthly payments are non-refundable and are not prorated for partial months, unused time, reduced catalog usage, or cancellation after a renewal charge, except where required by law. To avoid the next charge, submit your cancellation request at least three business days before renewal so we have time to process it.
3. Advertising services and third-party charges
Advertising management fees are governed by the applicable proposal and are non-refundable once the service period begins. Advertising spend, Shopify fees, domains, applications, premium themes, supplier fees, stock assets, and other third-party purchases are separate and non-refundable through FurnishSync. Refund requests for those charges must be made directly to the third-party provider.
4. Plan changes
Upgrades may take effect immediately, with any additional amount shown before approval. Downgrades normally take effect on the next renewal date. If the number of connected catalogs exceeds your plan limit, we may ask you to upgrade or remove catalogs before the next billing period.
5. Missed payments and service access
If payment fails or an invoice becomes overdue, we may pause maintenance, synchronization, support, or other services after reasonable notice. You remain responsible for charges already incurred. Reconnection or restoration work caused by an extended suspension may require an additional fee disclosed in advance.
6. How to request cancellation or review
Email support@furnishsync.com or call (877) 906-8744 with your business name, website, service to cancel, and requested effective date. If you believe a charge was made in error, contact us within 14 days of the charge so we can review it. We aim to respond to billing requests within three business days.