1. Information we collect
We may collect information you provide directly, including your name, business name, email address, phone number, store URL, supplier or catalog details, project requirements, billing information, communications, and support requests.
When you use our website or services, we and our service providers may automatically receive technical information such as your IP address, browser and device type, referring pages, pages visited, dates and times, and general usage or diagnostic data. Payment card details may be collected and processed directly by our payment provider rather than stored by FurnishSync.
2. How we use information
We use information to respond to inquiries; prepare proposals; design, build, connect, maintain, and support Shopify stores; synchronize authorized supplier catalogs; process payments; communicate about projects and accounts; secure and improve our services; comply with law; and enforce our agreements.
We may send service-related messages. We may also send marketing communications where permitted by law, and you may unsubscribe from marketing emails at any time.
3. How we disclose information
We may disclose information to service providers that help us operate our business, such as hosting, analytics, communications, billing, security, ecommerce, and technical-support providers. We may also disclose information to Shopify, authorized suppliers, applications, and integration partners as needed to provide the services you request.
We may disclose information to comply with legal obligations, protect rights and safety, investigate misuse, or complete a merger, financing, acquisition, or sale of business assets. We do not sell personal information for money or share it for cross-context behavioral advertising.
4. Cookies and similar technologies
Our website and hosting providers may use essential cookies or similar technologies for security, functionality, and performance. If we add optional analytics or advertising technologies, we will use them in accordance with applicable law and update this policy when appropriate. Your browser may allow you to block or delete cookies, although some features may not function properly.
5. Data retention and security
We retain information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. We use reasonable administrative, technical, and organizational safeguards appropriate to the information we maintain. No online system can be guaranteed completely secure.
6. Your privacy choices and rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, and to appeal a decision about a privacy request. You may also have the right to opt out of certain sales, targeted advertising, or profiling. FurnishSync does not currently sell personal information or use it for targeted advertising.
To submit a request, email support@furnishsync.com or call (877) 906-8744. We may need to verify your identity and authority before completing a request. You may use an authorized agent where allowed by law. We will not discriminate against you for exercising applicable privacy rights.
7. Third-party services
Our website and services may link to or integrate with third-party platforms, including Shopify and supplier systems. Their privacy practices are governed by their own policies, and FurnishSync is not responsible for third-party websites or services.
8. Children’s privacy
Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can take appropriate action.
9. Changes and contact
We may update this policy as our practices or legal obligations change. The effective date above shows when it was last revised. Material changes will be communicated as required by law.
Questions or privacy requests may be sent to support@furnishsync.com or made by calling (877) 906-8744. FurnishSync is based in Texas and serves businesses throughout the United States.